Last updated: 17 September 2026
This policy explains where we deliver, how long it takes, what it costs, and what to do if something goes wrong with a delivery. It applies to every order placed on silverpack.co.za.
Where we deliver
We deliver ourselves across Glen Austin, Midrand and the East Rand, using our own vehicle. Everywhere else in South Africa we send by courier. We do not ship outside South Africa.
We do not have a walk-in shop, so orders are either delivered or collected by arrangement.
How long it takes
- Local delivery (Midrand, Glen Austin, East Rand): 1 to 2 working days from the time your payment reflects.
- Courier, rest of South Africa: 2 to 5 working days from the time your payment reflects. Outlying and farm addresses can take a little longer.
- Collection: usually ready the same or next working day. We will message you to confirm before you travel.
Working days are Monday to Friday, excluding public holidays. Orders placed over a weekend are processed the next working day. Large or bulk orders that we need to make up or bring in may take longer, and we will tell you the lead time before you pay.
What delivery costs
- Local delivery is free on orders over R2,500. Below that, a flat local delivery fee of R80 is added at checkout (Kempton Park, the East Rand and Midrand).
- Courier deliveries elsewhere in South Africa are quoted after you order. Packaging is bulky, so we work out the courier cost from the actual size and weight of your order. Place your order without paying; within 1 working day we email your total including delivery, and you then pay the full amount by EFT. Orders not paid within 3 working days of our quote are cancelled.
- Collection is free.
If the delivery cost for your order is not clear at checkout, message us on 074 490 2291 or email support@silverpack.co.za before you pay and we will quote you.
Collection by arrangement
You are welcome to collect. Message us first so we can confirm the order is packed and agree a time, and we will send you the address. Please bring your order number.
Bulk and wholesale orders
Pallet quantities and wholesale orders are quoted individually, because delivery on those depends on volume, offloading and the destination. If you are ordering in volume, contact us and we will quote delivery with the order rather than leaving it to checkout.
When your order arrives
Please check your order while the driver or courier is still there, or as soon as you open it. Count the cartons and look for crushing, wet patches or torn shrink wrap.
If anything is damaged, short or not what you ordered, tell us within 7 days of delivery or collection and we will put it right. Photographs help us sort it out faster. This is covered in full in our Refund and Returns Policy.
Wrong address or nobody there
Please make sure the delivery address and contact number you give us are correct and that someone will be there to receive the goods. If a delivery fails because the address was wrong, nobody was available, or access was refused, we will contact you to rearrange it, and a second delivery fee may apply.
Packaging deliveries are often bulky. If your address has stairs, a narrow entrance, restricted access or limited delivery hours, tell us when you order.
Delays we cannot control
We give delivery times in good faith, but they are estimates and not guarantees. Courier delays, load shedding, weather, road closures and stock shortages at our suppliers can all push a delivery out. If your order is going to be late, we will tell you as soon as we know and you can choose to wait or cancel for a full refund of anything not yet delivered.
Risk and ownership
Goods remain ours until they are paid for in full. Risk in the goods passes to you when they are delivered to the address you gave us, or when you or your carrier collects them.
Questions about a delivery
WhatsApp or call 074 490 2291, or email support@silverpack.co.za with your order number. We answer during business hours, Monday to Friday.